Frequently Asked Questions

The items that are listed as “temporarily unavailable” or “out of stock” are not accessible for sale. You need to use the “notify me” feature so that you get a notification from the sellers of the regarding the availability of products. provides you the right to cancel your order without any explanation for doing so. But once the order gets shipped, it cannot be cancelled. In case of online payment, the amount that you have paid for your package will be refunded to your bank account within 2-3 working days.

In case, you are not satisfied with the received product, you can request for a return. The following simple steps should be followed.

  • Log into your account
  • Go to My Orders
  • Click on the “return” option against the item you want to return
  • Fill in details as asked and request for a return

Once you request for the return policy, you will receive a confirmation via SMS or email, or both. Once the request is approved, you have to make the arrangements for the return by posting the item to the office address. doesn’t send any pick-up executives for return orders.

Reasons for an interrupted payment process can be:

-    Your credit card is outdated.
-    Your credit card information is wrong.
-    Your account has not enough funds.

Please contact your bank first to exclude the mistakes mentioned above. If your credit card is fine, we are happy to assist you at [email protected].

Yes, it is absolutely necessary to have an account in order to shop. You have to log into your account for a seamless and secure shopping experience. It might not a mandatory option, but if you want a fast and convenient shopping, you must shop via the account. Moreover, you will also have an access to customized shopping with the inclusion of the recommendations based on your shopping history and faster check-out as well.

In our web shop we accept paypal, VISA, Mastercard, American Express, and prepayment. If you wish to pay via another payment method, please contact us at sales - [email protected]

In order to ship some items, it costs the sellers. Hence, they opt to include the delivery charges on certain items. The delivery charges are often forfeited by some sellers when you shop with them for a specific amount of order. In order to get more information on the same, you must visit the individual seller’s policy.

In case, your address doesn’t belong to our list of COD options, you are not eligible to purchase products using the COD mode of payment. You need to have specific Pincodes in order to avail the COD. might not deliver products with COD options in several locations. It is therefore requested to input the Pincode of your address before placing the order and find out whether you can avail Cash on Delivery option or not. doesn’t entertain any exchange policy. But, in case, you receive any defective or damaged product, it is our responsibility to replace the item. In case, you are not satisfied with any order, you can request for the return policy. After the quality check at our warehouse, you will get your refund credited within 5 working days.